Customer Service Officer
Full Time or Part Time available
This position can be full time or part time and may be required to work in our Ravensthorpe and/or Hopetoun Office depending on requirements.
As a minimum we will require 3 days cover.
About the role
The Shire of Ravensthorpe has an exciting opportunity for a highly self-motivated person to fill the position of Customer Service Officer within our Corporate Services Team and will be based in our Hopetoun and/or Ravensthorpe Office.
In the role of Customer Service Officer, you will be required to provide excellent customer service for our front counter services to the Community. The Customer Service Officer will be the first point of contact for customer enquiries and incoming phone calls, will transfer phone calls to the appropriate officer and/or resolve customer queries in a courteous and efficient manner.
The successful applicant will have demonstrated knowledge and experience in:
- Providing customer solutions and positively resolving issues;
- Working under pressure and being well organised;
- Maintaining diplomacy, patience, tact and sensitivity to the specific needs of the customers;
- Working independently and autonomously;
- Handling cash and banking procedures;
- Microsoft applications
Potential applicants are encouraged to contact Bethany Goss, HR/Payroll Manager by calling (08) 9839 0000, or by emailing hr@ravensthorpe.wa.gov.au for any queries or to further discuss the opportunities and requirements for this position. Please note: our offices will be closed from Monday 23rd December 2024 and will re-open on Thursday 2nd January 2025, if you would like to discuss the opportunities and requirements of the role further, please send an email to the above address and Bethany will get back to you in the new year.
Conditions
Applicants must have or be willing to successfully obtain:
- Current C class license
- Pre-employment medical including drug and alcohol.
- National police clearance.
What’s in it for you?
A total salary package up to $79,046 pa (pro rata for Part Time employees) will be offered as per the Ravensthorpe Enterprise Bargaining Agreement 2023.
There are lots of benefits to taking up a role with SOR
- A competitive, Enterprise Bargaining Agreement-based salary with annual increments
- 5% superannuation, increasing to 12% by 1 July 2025
- Additional 5% superannuation with co contributions
- $114 per week pro rata allowance for full and part time employees residing within the Shire, to assist with the living costs associated with living in an isolated area
- Access to salary packaging arrangements
- Public Holidays plus Two additional days of leave per year (local government holidays)
- 5 weeks annual leave plus 17.5% leave loading
- Free Gym and Pool season pass for all full and part time employees
- Free Annual Flu shot
- Discounts on Childcare fees
- Active Social Club
Location
The Shire of Ravensthorpe encompasses the settlements of Ravensthorpe, Hopetoun, Jerdacuttup, Munglinup and Fitzgerald and is located within the picturesque Fitzgerald Biosphere Coast region. Located five hours south east of Perth, two hours west of Esperance and three hours east of Albany, the Shire of Ravensthorpe is nestled amongst the spectacular Fitzgerald River National Park, the Ravensthorpe Range and stunning coastline.
A beautiful and family friendly place to settle that offers a healthy lifestyle, the Shire of Ravensthorpe is made up of strong communities, with locals who are passionate about agriculture, art, wildflowers, history, the environment, sport, fishing and recreation. The primary industries include mining, farming and tourism.
How to apply for this position
Applicants are encouraged to apply online and must provide:
- A current resume outlining your employment history and professional learning summary relevant to this position along with a copy of any relevant qualifications
- A covering letter outlining your suitable experience for the position and why you are interested in this field of work and your ideal working arrangements e.g. Full time or Part time, number of hours, office location (can be both).
- The contact details of two (2) work related referees who can attest to the claims made in your application. It is preferable for one of your referees to be your current Supervisor or Manager.
Applications can be emailed to hr@ravensthorpe.wa.gov.au or posted to PO Box 43, Ravensthorpe WA 6346, addressed to the Chief Executive Officer, Shire of Ravensthorpe and marked Confidential –Customer Service Officer no later than 4pm Friday 10 January, 2025.
Supporting a diverse workforce
The Shire of Ravensthorpe is a family friendly and equal opportunity employer committed to workplace equality and diversity. We value the unique diversity that Aboriginal and Torres Strait Islander people, people with disability, people from culturally diverse backgrounds, and members of our LGBTQIA+ community, women and youth bring to our workforce.
We strongly encourage people from diverse backgrounds to apply.
People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
Matthew Bird
Chief Executive Officer |